In a recent interview, TSA Administrator John Pistole acknowledged [1] that his agency has been less than embraced by the public, and he again promised, as he has for two years now, to focus on improving passengers’ experience with TSA screening. In that interview Pistole said that it has become an adversarial relationship, “so what we’re trying to do through all these initiatives is change that paradigm and make this a partnership.”
Read the rest at TSA News [2].